Payment - Credit /Debit Card Sales
We accept payment by major credit/debit cards and also PayPal.
Please do not send your credit card details to us via e-mail, this is not secure.
Credit card details are processed by a secure encrypted third party processor (SECPay/PayPoint), guaranteeing security and convenience.
You must be the registered card holder to order any item from Diamond Kids
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. Unfortunately we can not accept Electron cards. We reserve the right to decline orders as necessary due toedit card fraud.Returns
- You have the right to return goods in new, undamaged condition and obtain a refund or exchange within 30 days from the date of dispatch of the goods. Goods must be returned in an 'as new' condition, in original gift packaging. To arrange return please email us at firstname.lastname@example.org
for a returns number before sending the goods. Please send with your order number to enable us to process your return smoothly. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will usually be given within 3 days of date of receipt.Faulty or Damaged Goods -
If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by e-mail email@example.com
to request a return of goods. We will then issue you with a returns number and advise you of how to return the items to us. Where goods are damaged or faulty, the cost of returning the goods by the advised method only
will be reimbursed to the customer in addition to the cost of the individual item.Packaging Returned Goods -
The goods will need to be returned to us in suitable protective packaging, with your order and returns number. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product gift packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible. Refunds -
In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 5 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns number. Always contact us before returning goods. Personalised and Engraved Goods
These items cannot be returned unless faulty. Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.Address for Returns;
Please send goods in suitable packaging to;
Meteor Web Marketing - Returns, Greenacres, Hollywood Lane, West Kingsdown, Kent, TN15 6JGContact Details
Telephone: 01474 854317 - 9am to 5pm Monday to Friday
All calls to the above telephone number are charged at the standard rate.Complaints
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint:
Personal details are collected during the ordering process. Any information given during the ordering process are held by Diamond Kids for purposes or processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally sent out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, by making a selection on the check box when entering your customer details within the order process. Diamond Kids do not hold or have access to your credit card details. Credit Card details are held by SECPay for billing purposes relating to your order only. Notes
Diamond Kids do not send random marketing emails to personal email addresses (spam).
Diamond Kids conform fully to the data protection act 2000