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Shipping & Returns

Delivery Charges

Royal Mail delivery is FREE for orders over £50 - UK delivery only.

Shipping is available worldwide  and you will find a suitable option at checkout.

Orders are sent by Royal Mail. The following options are available;

UK 2nd Class Delivery
UK 1st Class Delivery 2.95  
UK Next Working Day Delivery 6.95 Order by 2pm (Friday orders guaranteed for Monday delivery)
UK Saturday Delivery £10.95 Order by 2pm Friday
Europe £8.50  
USA and Rest of World £9.50  

Delivery charges cover orders up to a maximum of 2kg Uk or 1kg international. If your order exceeds this we will calculate your delivery charge and contact you before dispatch.

Goods are sent by Royal Mail, and may have to be signed for on receipt.

Standard deliveries are made between 9am and 5pm Monday to Friday.

Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent.  No compensation is payable to the customer for delayed receipt or inconvenience.

Please examine goods before signing for them to ensure they are in good condition.

Delivery charges are per order.

Your goods will be delivered with a £ Sterling receipt for goods purchased.



Returns - Non-faulty goods can be returned within 30 days from date of dispatch of the order. For full details please see Terms

Returns Address

Meteor Web Marketing Ltd
Hollywood Lane
West Kingsdown
TN15 6JG

Non-Faulty Goods - You have the right to return goods in new, undamaged condition and obtain a refund or exchange within 30 days from the date of dispatch of the goods.  Goods must be returned in an 'as new' condition, in original gift packaging.  To arrange return please email us at  info@diamondkids.co.uk for a returns number before sending the goods.  Please send with your order number to enable us to process your return smoothly.  Where goods returned are not faulty, we will only be able to refund the cost of the individual item.    A refund will usually be given within 3 days of date of receipt.

Faulty or Damaged Goods -If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods.  The following procedure must be adhered to: Please contact us in the first instance by e-mail info@diamondkids.co.ukto request a return of goods.  We will then issue you with a returns number and advise you of how to return the items to us.    Where goods are damaged or faulty, the cost of returning the goodsby the advised method only will be reimbursed to the customer in addition to the cost of the individual item.

Packaging Returned Goods -The goods will need to be returned to us in suitable protective packaging, with your order and returns number. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product gift packaging and with all parts intact.  Faulty goods should be returned in original, undamaged packaging where possible. 

Refunds - In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7 days of cancellation. (unless otherwise agreed).  The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct  a charge from the refund for collecting the goods.  In the case of a replacement, this will also be carried out within 5 working days where there are sufficient stocks to do so.  Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.  Goods should not be returned unless we have given a returns  number.  Always contact us before returning goods. 

Personalised and Engraved Goods
These items cannot be returned unless faulty.